Support Privacy Supplement

Effective Date: January 1, 2026

1. Introduction

This supplement describes how we handle your personal information when you interact with our customer support team. It works alongside our main Privacy Policy.

2. Information Collected Through Support

When you contact our support team, we may collect:

Contact Details — Name, email, phone number provided during the interaction
Support Tickets — Description of the issue, screenshots, and files you share
Communication Records — Email correspondence, chat transcripts, and call notes
Account Information — Account details relevant to resolving your issue

3. How We Use Support Information

Support information is used to:

Respond to and resolve your support requests
Improve our support processes and knowledge base
Identify recurring issues for product improvement
Maintain a record of interactions for service continuity

4. Data Retention

Support tickets are retained for 2 years after resolution
Communication records may be retained for quality assurance
You may request deletion of your support data at any time

5. Third-Party Support

In some cases, your issue may require escalation to:

Hardware manufacturers for device-specific problems
Third-party service providers for specialized technical support
Legal or compliance teams for regulatory matters

In all cases, we share only the minimum necessary information.

6. Your Rights

You may request:

A copy of all support interactions associated with your account
Deletion of support records (subject to legal retention requirements)
Correction of inaccurate information