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Privacy Policy

Privacy Policy

Effective Date: January 1, 2026

1. Introduction

Shenzhen Smart Bay Technology Co., Ltd. (“Smart Bay,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our products and services.

2. Information We Collect

2.1 Information You Provide

  • Account registration details (name, email, phone number)
  • Payment and billing information
  • Communications with our support team
  • Feedback and survey responses

2.2 Information Collected Automatically

  • Device information (model, OS version, identifiers)
  • Usage data (features accessed, session duration)
  • Location data (with your consent)
  • Performance and diagnostic data

2.3 Information from Third Parties

  • Analytics providers
  • Advertising partners
  • Business partners and affiliates

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our services
  • Personalize your experience
  • Communicate with you about products and updates
  • Process transactions and manage accounts
  • Ensure security and prevent fraud
  • Comply with legal obligations

4. Data Sharing

We may share your information with:

  • Service Providers — Companies that assist us in operating our business
  • Business Partners — With your consent, for joint offerings
  • Legal Authorities — When required by law or to protect our rights
  • Corporate Transactions — In connection with a merger, acquisition, or sale

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

  • 256-bit hardware-level encryption
  • Privacy sandboxes for data isolation
  • Regular security audits and penetration testing
  • Access controls and authentication

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When no longer needed, data is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact us at starbay-ai@brkg.com.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the Site or by email.

10. Contact Us

Shenzhen Smart Bay Technology Co., Ltd. Email: starbay-ai@brkg.com Address: Room B2703, Building 12, Shenzhen Bay Science and Technology Ecological Park, No. 18 Keji South Road, Nanshan District, Shenzhen, China